Person-Centered Business

The Power of the Person-Centered Business

This is the first of a series of blogs I am writing about what makes people, teams and organizations successful, based on my experiences with clients and my years of working in leadership, organizational development and human resources. I am eager to share what I have learned about successful leaders, and how they got to be the way they are. My first premise is that people are the heart and soul of any organization. When the person is kept at the center, every single decision that is made considers how people are impacted and whether people, teams and the organization will flourish as a result. There are many mission statements and lists of core values that include a focus on people, customers and service. Isn’t that the same thing as having the person at the center? Well, mission statements and core values are only words. They might represent an intention, or how an organization wants to be viewed by others. But whether the person is truly at the center of the business depends primarily on one thing: the leader’s understanding of people, and what people need in order to be at their best. And when leaders invest in people and their development, ahead of productivity and profits, it actually leads to increased productivity, higher profits, and personal and organizational success.

People have an innate desire and need to develop their human potential, to flourish, and to become who they were made to be. Person-centered organizations not only focus on the customer, but they encourage leaders, employees, associates, partners and suppliers to reach their potential and find meaning in their work. When leaders recognize the gifts and potential in others, and encourage them to fully develop and unleash those gifts, people thrive. People engage.

In addition, the products and services of person-centered organizations serve the common good – because it is good for people. Profit is seen as a means to this end rather than an end in itself. When profit is at the center, people are disposed of when they do not contribute significantly enough to profits, or when they do not meet expectations that may actually be unrealistic. This is not to say that employees, suppliers and partners should not be held accountable for meeting or exceeding expectations. But what is key in the person-centered organization is that people know the expectations and can meet them because they are clearly articulated, well-communicated and achievable. People can connect what they do to the organization’s mission, vision and goals. They have the clarity, support, development opportunities, trust and the desire to pull their weight and contribute. It’s a win-win for people, teams and organizations.

Jim Funk is a consultant who helps leaders, teams and organizations discover and develop their full potential. He is passionate in believing that strong leadership competence combined with the leader’s personal characteristics, values and virtues are key to achieving goals and driving business results. In addition to his work at J L Funk & Associates, Jim has served on various boards and commissions, and is currently a member of the Economy of Communion in North America Commission.

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